Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success at Cherry Spice & Co.
Frequently Asked Questions
Welcome to the Cherry Spice & Co FAQ page! Here, we've compiled answers to the most common questions we receive about our sensory products and clothing. We're a small business based in Gladstone, Australia, and we're dedicated to providing personal attention and quality in everything we do.
When are products shipped?
Products are processed within a 7-10 day period with a content video, or on the day of purchase without a content video. Please note that we do not offer postage on weekends or holidays. Please remember processing time is separate from shipping time. PLEASE NOTE SHIPPING TIME MAY VARY DEPENDING ON HOLIDAY PERIODS AND HIGH VOLUME ORDERS. Cherry Spice & Co will do our best to contact customers of any major postal delays.
Disclaimer for International Orders
Please note that international orders may be subject to customs duties, taxes, and/or import fees upon delivery. These charges are determined by your country’s customs regulations and are not included in the shipping cost.
You are solely responsible for paying any applicable duties or import fees. If these charges are not paid within 3 days of notification, your order will be returned to us per UPS policy. In such cases, the return shipping cost will be deducted from your refund, which will only be issued once we have received the returned item(s).
Please understand that duties and import charges are separate from shipping fees. If your country requires them, they are an additional cost you are responsible for at or before delivery.
Are there specific details about your products (like materials, care instructions, or age suitability) that customers often ask about?
Cherry Spice & Co can customise each order to age-appropriate needs. If you have specific questions about a product, please don't hesitate to reach out!
We offer shipping to other countries
Please refer to postage at check out for overseas orders. Or please contact us at Cherryspiceco@gmail.com for any enquiries.
What's your shipping and returns policy, and what details do customers need to know?
For all returns enquiries, please contact Cherryspiceco@gmail.com.
What are the usual questions you get about orders, payments, or account stuff on the Cherry Spice & Co website?
Customers that purchase from our store will be notified when their content video is uploaded to social media.
PACKAGE VIDEO
Want your order posted on our social media pages?
Add this option at check out and we will post your video within a 7 to 10 day period, depending if its high volume holiday seasons.
Shipping will take a little longer but you will get freebies for your time and patience.
Leave your social handle so we can tag you.
Email - Cherryspiceco@gmail.com
PAYMENT METHOD
We use Shopify payments so you can safely checkout with all major cards, VISA, Mastercard, AMEX. We also offer Afterpay, Klarna, Google pay, Apple pay.
Explore Our Range
Discover the perfect products for all ages at Cherry Spice & Co. From calming toys, fun freebies , personalised items we have something for everyone!
